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Privacy policy

The privacy and security of the MyHealthPortal subscribers and eligible users is the primary concern that drives the provision of the MyHealthPortal Services by Second Opinion Telemedicine Network UK Ltd. The MyHealthPortal medical teams are committed to following proper policies and procedures to meet stringent UK and international regulations.

The core principles that drive the operation of MyHealthPortal are as follows:

  1. Your personal information will never be used for any purpose other than for the provision of the service you have requested from the MyHealthPortal medical teams.
  2. Your information will never be sold to any third party, for any purpose.
  3. We will never share or use your personal information for any purpose without your express written consent.

Second Opinion Telemedicine UK Ltd complies with HIPPA and EU Safe Harbor Privacy Policy

Please read this privacy policy to understand why we gather personal information and how it is used.

If you have any questions after reading this material, please do not hesitate to contact us at

Click the headings below to find out more.

Why Do We Gather Information?

It is our goal to provide you with a unique and personalised internet experience, and to ensure that you receive information from us which is specific to your needs and interests. When you provide us with personal information, you are participating in and benefiting from the use of the MyHealthPortal's ever evolving collage of services.

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What Information is Gathered?

During registration, you may be required to give certain contact information such as your name, e-mail address, mobile phone (collectively " Contact Information "). For what purpose is the information used?

Contact information may be used to contact a user when necessary with respect to the provision of the requested services.

We monitor and analyze traffic and use of the MyHealthPortal site in order to determine which features and services are popular or useful for visitors, so that we can improve our services.

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Personalised Information

As part of the normal maintenance and operation of the MyHealthPortal site, we may also passively collect some information from you. This type of information, like your domain type and your IP address, helps us tailor make your experience in our website. When you visit the MyHealthPortal website, we collect click information (data reporting the categories or sections of our site that you have visited). We retain this information so that the next time you visit us, we can provide you with personalised information specific to your interests.

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Correcting or Updating Your Personal Information

At your request, we will provide you with reasonable access to your Contact Information stored in our data system, and use reasonable efforts to allow you to update/correct Contact Information which you state is incorrect, to the extent that the updating/correction is permitted by law. Please be advised that it may be impossible to completely delete your contact information without some residual information being retained due to backups.

To exercise these options, please send an email to

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Who Has Access to Your Information?

We will not disclose any information that identifies you to any third party unless we need it in order to deliver our services. A limited number of the Second Opinion Telemedicine UK employees, such as , doctors, nurses, customer service representatives, and IT personnel, may have limited access to personal identifying information maintained in our systems, but all are required, by written agreement and subject to substantial penalties, to keep such information strictly confidential and to use it only as necessary to perform their duties relating to the service that you have requested.

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Promoting the MyHealthPortal Services

We use the Contact Information from the registration process to send you information about MyHealthPortal's new services, features and newsletter.

The aim of Second Opinion Telemedicine UK Ltd is to promote the MyHealthPortal services and practical content among its eligible subscribers so that subscribers apply for medical support 24/7 whenever they have the need to do so.

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Second Opinion Telemedicine UK hosts the MyHealthPortal applications and data in the UK as required by law.

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Safety and Security

Second Opinion Telemedicine UK has security measures and written policies and procedures in place in our physical facilities and in our computer systems, databases, and networks strictly to protect information contained within our systems from loss or misuse.

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Third Parties Links

The MyHealthPortal website also contains links to other sites on the Internet. We cannot guarantee that any information that you may voluntarily disclose on the Internet outside our site is kept private. We also take no responsibility for private information that you disclose while on the Internet. If you have any questions regarding the privacy of your information on other sites on the Internet, we suggest that you contact those sites directly.

We may change this privacy policy from time to time, and you are advised to check this page periodically for any changes.

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Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.

We do not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

Cookie Name  Description


Cookie Control cookie. This cookie is used to control the appearance of the cookies information banner. It is set once the user agrees to the cookie policy.


Cookie preferences cookie. This cookie is used to remember a user's choice about cookies on the MyHealthPortal website. This cookie is, by default, set on arrival to the site.


Stores a random string in a cookie which is the unique session id. This cookie expires once the session is ended (timed-out or browser closed).


Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP address anonymously in its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.





Change cookie settings for this website

Use the button above to switch between allowing or not allowing non-essential cookies, eg Google Analytics, set by this site.

The cookiePref & cookieBanner cookies will remain as it is required to remember your choice.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

To opt out of being tracked by Google Analytics across all websites visit

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